Mitie Intelligence Services
Converged Security Solutions
Intelligence led, holistic security offerings
Esoteric is part of Mitie Intelligence Services (MIS). Mitie Intelligence Services enables client operational decision-making and enhances security culture, assuring the safety of people, assets, and environments. We provide our clients with the ability to adopt an intelligence and risk-led approach to security. Each element of our solutions represent best-in-class services, combined with an industry-leading proposition that provides our clients holistic, layered security defences for the most effective protection.
Mitie Intelligence Services is formed of the following entities: Esoteric, the Intelligence Hub, Protective Services, Tavcom and PerpetuityARC Training, our reporting software Merlin, and Safer Communities. The below solutions provide an insight into what MIS can offer an a client.
The Intelligence Hub
Our Intelligence Hub is the central location for all our clients’ intelligence requirements. Supported by our teams of experts, including our Watchkeeper 24/7 team, our facility provides a horizon-scanning and threat reporting capability around the clock, ensuring you receive the right alerts for your sector, organisation, and priorities.
- Our monitoring and alerting capability is unrivalled, monitoring crime and security threats across the UK and the globe.
- Our intelligence service has the capacity to focus on threat types, geographical areas, or business sectors, building a clear understanding of the threats to you, disseminating the information quickly and efficiently.
- The Intelligence Hub provides dedicated teams and outsourced services tailored to the needs of our individual clients, which include Credit Suisse, London Stock Exchange, Lloyd’s of London, HMRC, the Home Office, Sellafield, and many others.
Creating Safer Communities
Mitie are committed to enabling safer communities for everyone – our colleagues, our customers, and the public. We know making this happen is about more than just good intentions, it demands action.
As part of our commitment to enabling safer communities, Mitie and WalkSafe have entered into a partnership designed to enhanced personal safety. Combining WalkSafe’s award-winning technology with Mitie’s experience as the largest security provider in the UK, the partnership will ensure greater safety for colleagues wherever their working day takes them
Training Excellence
Tavcom Training and Perpetuity Training form our Training arm of MIS. They offer an exceptional breadth of resources and training to clients seeking to enhance their security solution and employees’ skillset. They provide a comprehensive range of accredited and non-accredited technical and security risk management training, together with operational, procedural and strategic advice.
Courses can delivered in-house at a client’s premises, or from our brand-new Birmingham Training Centre of Excellence.
For more information about our training courses, please visit PerpetuityARC Training and Tavcom Training.
Merlin – Intelligent Software Technology
We put technology at the forefront of our management solution. Merlin is an intuitive and user-friendly incident and workflow management software solution that is part of MIS’ intelligent software portfolio.
Its functionalities span multiple capabilities including the creation, recording, management, and communication of security information between Mitie, our clients and those working for them. Through using Merlin, we streamline our clients reporting requirements, providing data and information that makes an impact. Due to its vast adaptability, Merlin can be configured to meet a wide range of needs without in depth technical knowledge, displaying information through an intuitive dashboard function.
Protective Services
Mitie Intelligence Services has established a dedicated, professionally run Protective Services team is designed specifically for modern corporate environments and the evolving risk landscape faced by senior leaders, their organisations, and their people.
Our Protection Services include:
- Discrete Protection
Low-visibility, professional protection that integrates naturally into corporate and private environments. - Executive & Staff Protection
Tailored support for senior leaders, key personnel, and individuals exposed to elevated risk and threats. - Protection Driving
Industry leading former UK specialised protection drivers trained in security awareness, defensive driving, route planning, and incident avoidance. - Residential Security
Risk-led protection for private homes, executive residences, and sensitive locations. - AGM & High-Profile Event Protection
Board-level and delegate protection for AGMs, investor days, and other high-visibility events.
